Prioritize the work that changes performance.
Convert open gaps into actionable work queues with owners, timing, patient context, and business value visible in one place.
Product
Healthcare CRM for the full value-based care loop.
CareMetric Hub connects fragmented data, care team workflows, patient engagement, and contract visibility so provider organizations can move from retrospective reporting to daily execution.
Operating model
Data in. Work routed. Proof captured. Performance explained.
The product is designed as a closed-loop operating system. It starts by bringing together clinical, claims, and patient-reported signals, then turns those signals into prioritized CRM workflows for the teams responsible for quality and risk.
Care-gap CRM
Priority gaps186live operational signal
value surfaced$412kmodeled from current work
Performance path+8.4%
Diabetes A1c follow-up
High-priority path active
Screening proof pending
Synced into care team workflow
Contract goal review
Synced into care team workflow
Product modules
Every workflow has a job to do.
CareMetric Hub supports the people moving value-based care from contract language to daily behavior.
See quality movement before it becomes a retrospective report.
Track measures, cohorts, targets, and bottlenecks so leaders know where performance is moving while there is still time to act.
Keep patients connected to the plan and the care team.
Support reminders, document requests, secure follow-up, and patient-submitted updates while keeping staff workflows connected.
Connect operating progress to contract economics.
Model how better gap closure and quality movement can influence potential incentive value across active value-based care arrangements.
Core capabilities
Built for operational lift, not another passive dashboard.
Unified patient intelligence
Pull together care gaps, conditions, encounters, claims signals, and patient-submitted updates into a practical CRM view.
Care-gap work queues
Give every team member a clear list of next actions, expected deadlines, and ownership.
Patient engagement
Support reminders, portal tasks, document requests, and personal care-plan guidance without losing the staff workflow.
Quality dashboards
Track performance movement by measure, cohort, team, and contract target so leaders can see momentum before the quarter is over.
Audit-ready history
Keep notes, proof requests, task movement, and closure status connected to the operational record.
Financial visibility
Model how gap closure, measure performance, and contract goals can affect potential incentive value.
Product by workflow
See where CareMetric Hub fits inside ACO care-gap operations.
Care-gap operations built for small and mid-size ACOs.
Workflow-first ACO care gap management software for small and mid-size provider organizations that need prioritized work queues and quality follow-through.
Explore workflowMake quality score improvement easier to operate every week.
Help quality teams track open gaps, route patient follow-up, and see quality score movement before reporting periods close.
Explore workflowReduce care-manager workload with clearer daily workflows.
Reduce manual care-manager workload with prioritized daily work queues, patient outreach context, proof capture, and operational visibility.
Explore workflowStart value-based care operations without a heavy IT lift.
Start value-based care operations with CSV imports, move to SFTP as workflows mature, and connect through FHIR when the team is ready.
Explore workflowImplementation rhythm
Launch around the workflows your team already runs.
- Week 1Configure organization, roles, patient cohorts, and quality priorities.
- Week 2Import patient, care-gap, claims, encounter, and condition data.
- Week 3Activate work queues, reminders, portal workflows, and reporting cadence.
- OngoingReview quality movement, bottlenecks, and contract scenarios with leadership.
Get inside the product